At Your Yellow Coach, one of our main priorities is the privacy of our visitors. We respect your privacy and value its importance. This Privacy Policy document contains types of information that is collected and recorded by Your Yellow Coach, how we use it and when: 

• you approach and engage us to provide you with our services 
• you visit and use our website (accessible from www.youryellowcoach.com)., regardless of where you visit and use it from.

We process your data in an appropriate and lawful manner, in accordance with the Data Protection Act (Chapter 586 of the Laws of Malta) (the “Act”), as may be amended or replaced from time to time, and the General Data Protection Regulation (Regulation (EU) 2016/679) (the “Regulation” or the “GDPR”).

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

We reserve the right to make changes to this Notice in the future.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you get in touch with us through our ‘Contact Us’ page, we may ask for your contact information, including items such as name, company name, position, address, email address, and/or telephone number.

Log Files

Your Yellow Coach follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Your Yellow Coach uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

Third-party links

The Website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling those connections may allow third parties to collect or share your personal data. These third-party websites are not controlled by Your Yellow Coach, and we are not responsible for their privacy policy or notices You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

How we use your information

We use the information we collect in various ways, including to:

• Verify your identity and communicate with you, including for customer service
• Provide you with the requested Services
• Maintain and manage our business relationship
• Send you emails and provide you with updates
• Understand and analyse how you use our website
• Improve, personalise, and expand our website
• Develop new services, features, and functionality
• Find and prevent fraud

Sharing of data:

We may disclose your personal data to the following categories of recipients:

• To any competent law enforcement body, regulator, government agency, court, tribunal, or other third party where we believe disclosure is necessary: (a) as a matter of applicable law or regulation; (ii) to exercise, establish or defend our legal rights; or (iii) to protect your vital interests or those of any other person;
• To a person you have given us your consent to disclose to.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our documented instructions.

Retention of Data

We will retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal requirements). 

We will generally keep your personal data for a maximum period of eleven (11) years from date of termination of the client relationship, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained.

We may on exception retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies or our regulators.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw your consent – Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on liana[at]youryellowcoach.com.

You have the right to file a complaint at any time to the competent supervisory authority on data protection matters, the Office of the Information and Data Protection Commissioner (the “IDPC”) (https://idpc.org.mt/en/Pages/Home.aspx). We would, however, appreciate the opportunity to deal with your concerns before you approach the supervisory authority, so please contact our Data Protection Officer on liana[at]youryellowcoach.com.

Legal Notices

The information on this website is not intended to constitute the provision of any legal service or advice. While the team at Your Yellow Coach make every effort to maintain the accuracy of the information on this website, we cannot accept any responsibility for any loss or damage which may occur from the use of such information. We do not provide quality control of external links. The inclusion of any other person’s or entity’s name within the pages of this website should not be construed as an endorsement or recommendation of that person or entity for any purpose whatsoever, nor do we provide any assurance in respect of the accuracy of the information contained on external links.